Navigating Strategic Change in the Banking Industry

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I was delighted to be invited to contribute a chapter for a forthcoming book ‘Navigating Strategic Change in the Banking Industry’.

It’s a collaboration between industry experts and academics. It’s due for release January 2027.

My own contribution focussed on the impact of AI not only on the way banks operate, but also on the experience of the consumer. Further details here.

And pleased to note that it’s the first time any of my work – or at least a part of it – has been endorsed by a Nobel Laureate !